https://www.youtube.com/watch?v=HdD2C2DgDiY Script: ROWAUDIOON-SCREEN ACTIVITYSTORYBOARD1 INTRO (Title card): How to set up your Xbox Series X|S console 2Have a new Xbox Series X or S? Let’s get you up and running.ACTION: Side by side product shots of consoles. Highlight each to match VO.  FPO 13Put your console on a stable, well-ventilated, relatively cool surface.  TEXT: Put your console... Continue Reading →

https://www.youtube.com/watch?v=cC72C3XHtes Script: ROWTEXT BOXESON-SCREEN ACTIVITYSTORYBOARD0Title screen How to get a refund for an Xbox digital order1Go to aka.ms/RequestXboxRefundStart in Edge: aka.ms/RequestXboxRefund2Sign in with your Microsoft accountZoom and navigate to top-right and select Sign in3Sign in w/creds: Note to editor: Mask w/ meganb@contoso.com4Select the item you want to return, [add] then select Request a refundSelect the... Continue Reading →

https://www.youtube.com/watch?v=EAAXoJIJxs4 Script: ROWAUDIOON-SCREEN ACTIVITYSTORYBOARD1 INTRO: Resolve unknown purchases 2See an unexpected charge on your statement? Let’s clear it up.Desktop 3Double-check your statement. Charges from M-S-bill-dot-info or bill-dot-m-s-dot-net are from Microsoft.   If the unrecognized charge is from somewhere else, contact your financial institutionto help determine where the charge came from.   If the charge is from Microsoft, here’s... Continue Reading →

https://www.youtube.com/watch?v=wPCfua4U2o4 Script: ROWAUDIOON-SCREEN ACTIVITYSTORYBOARD1 INTRO: How to troubleshoot Bluetooth issues 2Bluetooth device not connecting? Here are some troubleshooting tips.ACTION: DesktopDesktop3 Title card Check that Bluetooth is turned on 4Check that Bluetooth is turned on. To check your PC, select the Action Center icon on the taskbar. Select Bluetooth if it’s off.TEXT: Select the Action Center icon, then select Bluetooth... Continue Reading →