About

I love telling stories. Remind me to tell you about the time I moved to Seattle with the intent to work in TV news and ended up here instead.

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Hi! I’m Jessica.

I’m a content writer and producer with expertise in marketing, support, and social media. I have copious experience with content management, editorial
calendar planning, content publishing, writing, and video production. I also have a background in project management, which built excellent communication, problem-solving, and prioritization skills.

These days I write proactive support tweets for @MicrosoftHelps and video scripts for the Microsoft Support YouTube channel.

Skills

Experience

Social Media Writer, Microsoft Support at Microsoft (contract)
(2019 – Present)
Plan and write proactive tweets and video scripts for Microsoft Support social media channels. Create static and animated images for tweets. Engage in cross-team collaboration and consult data to ensure support topics are relevant and/or delight customers.

Project Manager at AT&T (consultant)
(2016 – 2018)
Oversaw multiple projects simultaneously from intake through post-launch and maintenance. Collaborated with test, brand, accessibility, video, production, and analytics teams to align on scope/requirements. Solicited bids from vendors; maintained schedule

Video Producer at Apptio (contract)
(2015 – 2015)
Produced B2B videos primarily targeting B-level executive SaaS customers. Established workflows and processes for video team and created documentation for it. Wrote blog posts, marketing emails, and newsletters. Edited video scripts.

Project Manager at Microsoft
(2012 – 2014)
Managed editorial calendars for multiple Windows Store markets. App quality SME, defining and implementing app evaluation standards, specifically with Games. Owned merchandising and operations strategies for Surface OEM (app) Store. Managed cross-promotional content on Windows.com and conducted A/B testing to inform programming decisions.