Script:
| ROW | TEXT BOXES | ON-SCREEN ACTIVITY | STORYBOARD |
| 0 | Title screen How to get a refund for an Xbox digital order | ||
| 1 | Go to aka.ms/RequestXboxRefund | Start in Edge: aka.ms/RequestXboxRefund | |
| 2 | Sign in with your Microsoft account | Zoom and navigate to top-right and select Sign in | |
| 3 | Sign in w/creds: Note to editor: Mask w/ meganb@contoso.com | ||
| 4 | Select the item you want to return, [add] then select Request a refund | Select the checkbox next to Minecraft. Select Request a refund | |
5 | Note: If you do not see the item you want to return here, [flip] It might not be eligible for a refund | Very obvious transition to page render w/ this space blank. (split screen, page fly in from side, something) Note to editor: Drag this out a touch longer than usual – maybe a second or two more for each part | |
| 6 | From the drop-down, select a reason for your return | Transition back to request a refund pop-up. Select: Reason for refund drop-down, then choose Accidental purchase. | |
| 7 | Fill in additional details | Type in additional details. | |
| 8 | Select Next Select Submit | Select Next, then select Submit. Note to editor: Please mask this to match the Additional details in the previous accidental details “I accidentally bought the wrong version” | |
| 9 | Approved requests will be refunded within 3 days | Crossfade into the Order history showing the completed refund. Red highlight Refunded | |
| 10 | Need more help? Go to support.xbox.com | Title screen | |
| 11 | Microsoft logo |
Jessica Williams 