Script:
| ROW | AUDIO | ON-SCREEN ACTIVITY | STORYBOARD |
| 1 | INTRO: How to troubleshoot Bluetooth issues | ||
| 2 | Bluetooth device not connecting? Here are some troubleshooting tips. | ACTION: Desktop | Desktop |
| 3 | Title card Check that Bluetooth is turned on | ||
| 4 | Check that Bluetooth is turned on. To check your PC, select the Action Center icon on the taskbar. Select Bluetooth if it’s off. | TEXT: Select the Action Center icon, then select Bluetooth if it’s off ACTION: Select Action Center, select Bluetooth | |
| 5 | Next check your Bluetooth device: Switch your device on, Check that the battery is charged, or has new batteries Make sure your PC is in range, and thatThere is no interference from other USB 3 devices plugged in (If you’re setting up a new device, you’ll want to jump to the re-pair chapter of this video.) | TEXT: Check your Bluetooth device ACTION: Dim screen. Icons appear to match VO: On, Charged, in Range, no interference Re-light screen | |
| 6 | Then turn off your Bluetooth device, wait a few seconds, then turn it back on. If everything’s working the way it should, your Bluetooth device will connect automatically. | TEXT: Turn your device off, wait a few seconds, then turn it back on [flip] If everything’s working, your Bluetooth device will connect automatically ACTION: Graphic of peripheral (mouse?), flip switch to turn off, then on | |
| 7 | Title card Check your PC | ||
| 8 | If you’ve checked that Bluetooth is on for your device and your PC, but they’re still not connecting, here are a few more things to check. | Desktop | Desktop |
| 9 | Select Action Center, and make sure Airplane mode is Off. | TEXT: Select Action Center, then make sure Airplane mode is Off ACTION: Select Action Center, highlight Airplane mode | |
| 10 | Next search for Bluetooth, and select Bluetooth and other devices settings. | TEXT: Search for Bluetooth [flip] Select Bluetooth and other devices settings ACTION: Search in search box for Bluetooth, select Bluetooth and other devices | |
| 11 | Turn Bluetooth off, wait a few seconds, then turn it on. | TEXT: Turn Bluetooth Off, wait a few seconds, then turn it On Skip ahead to ACTION: Toggle Bluetooth OFF, then ON to match VO | |
| 11a | If you don’t see the Bluetooth button, or you can’t turn it off or on, you likely have an issue with your drivers. Skip ahead to the Drivers chapter of this video to troubleshoot. | TEXT: Note: If you don’t see the Bluetooth button, or can’t turn it off or on [flip] Skip ahead to the Drivers chapter to troubleshoot | Need screenshot of missing icon and grayed out icon |
| 12 | If turning the Bluetooth device off and on doesn’t work, select the device you’re trying to connect, then Remove device | TEXT: Select your Bluetooth device, then Remove device ACTION: Select device > Remove device > Yes | |
| 13 | Then re-pair the device by selecting Add Bluetooth or other device | TEXT: To re-pair the device, select Add Bluetooth or other device ACTION: Highlight Add Bluetooth or other device | |
| 13a | Remember to put your device in pairing mode. If you aren’t sure how to do this, check the manufacturer’s instructions. | TEXT: Remember to put your device in pairing mode [flip] (If you aren’t sure how, check the manufacturer’s instructions) ACTION: Push out | |
| 14 | TITLE CARD Bluetooth won’t re-pair? Try these steps | ||
| 15 | If you’ve tried turning Bluetooth on and off, and removing and re-adding your Bluetooth device, and you still can’t connect try these steps. | Desktop | Desktop |
| 16 | Search for Troubleshoot settings and Open. | TEXT: Search for Troubleshoot settings and Open ACTION: Search Troubleshoot settings, open | |
| 17 | Select Bluetooth, then select Run the troubleshooter. | TEXT: Select Bluetooth > Run the troubleshooter ACTION: Select Bluetooth, Run the troubleshooter | |
| 18 | If you don’t see troubleshooters listed here, select Additional troubleshooters to find them. | TEXT: If you don’t see troubleshooters listed, select Additional troubleshooters ACTION: Select Additional troubleshooters | |
| 19 | Title card Troubleshoot your drivers | ||
| 19a | If your Bluetooth icon is missing or inaccessible, or if your device still won’t connect after running the troubleshooter, there may be an issue with your Bluetooth adapter. This is what makes Bluetooth work on your PC. | TEXT: Your Bluetooth adapter is what makes Bluetooth work on your PC. [flip] Check that its drivers are up to date: ACTION: Slide through screenshots of missing/inaccessible icons. Transition to Device Manager, highlight Bluetooth adapters. Transition to desktop. | Need screenshot – missing/grayed out Bluetooth icons |
| 20 | Here’s how to check that your Bluetooth drivers are up to date. Press the Windows logo key and i to launch Settings, then select Update & Security | TEXT: Select Update & Security ACTION: Desktop. Windows logo and i keys appear, press down Settings opens. Push in, select Update & Security | |
| 21 | Select View optional updates | TEXT: Select View optional updates ACTION: Push in, select View optional updates | |
| 22 | From the dropdown, select any available Bluetooth driver updates. Select Download and install. | TEXT: From the dropdown, select any available Bluetooth driver updates [flip] Select Download and install ACTION: Select Bluetooth drivers, select Download and install | |
| 22a | Remember, drivers do not always have obvious names. For example, Bluetooth adapters are sometimes called “Radio”, and some don’t have “Bluetooth” in their names. | TEXT: Drivers do not always have obvious names [add] e.g. Bluetooth adapters are sometimes called “Radio”, and some don’t have “Bluetooth” in their names ACTION: Highlight names of Bluetooth drivers Note to editor: This will likely need to be masked, depending on captures Include: Bluetooth Device (RFCOMM Protocol TDI) Intel(R) Wireless Bluetooth(R) Surface Mobile Mouse | |
| 23 | You may also want to check for updated drivers on the manufacturer’s website. | TEXT: Also check for updated drivers on the manufacturer’s website ACTION: Slide in OEM driver downloads page. Slide back out. | |
| 24 | After installing new drivers, Restart your PC. | TEXT After installing new drivers, restart your PC. ACTION Restart PC | |
| 25 | If it doesn’t, try re-installing the Bluetooth adapter. Press Windows logo key and X, then select Device Manager. | TEXT If your device still doesn’t work, re-install the Bluetooth adapter [flip] Select Device Manager ACTION Keys appear on desktop, press. Push in and select Device Manager from menu | |
| 25a | Right-click on your Bluetooth adapter and select Uninstall device | TEXT: Right-click on the Bluetooth adapter, then select Uninstall device ACTION: Select Bluetooth, right-click on device, select Uninstall device | |
| 26 | Shut down your PC, wait a few seconds, then turn your PC back on. | TEXT: Shut down your PC, wait a few seconds, then turn it back on ACTION: Shut down PC | |
| 27 | When you restart your PC, Windows will try to reinstall the adapter. After your PC starts up, check if your Bluetooth device works. | TEXT: When you restart your PC, Windows will try to reinstall the adapter [flip] After your PC starts, check if your Bluetooth device works ACTION: Graphical depiction of mouse connected via BT to PC | |
| 28 | If it doesn’t, the Bluetooth adapter may have not automatically reinstalled. In Device Manager select Action, then Scan for new hardware changes. Windows will recognize your Bluetooth adapter and reinstall it. | TEXT: If the doesn’t, in Device Manager select Action > Scan for new hardware changes ACTION: Select Action > Scan for new hardware changes | |
| 29 | Need more help? Troubleshoot Bluetooth issues in the Get Help app. | TEXT: Need more help? Troubleshoot Bluetooth issues in the Get Help app. ACTION: Search for Get Help, open | |
| 29a | Make a connection ✔ | Title card | |
| 30 | OUTRO: Microsoft |
Jessica Williams 